FAQ

  • How long is the delivery time?

    Within Sweden, the package usually arrives within 1-3 days. To other countries within EU, delivery time can vary between 2-8 days depending on the final destination. In our experience our plants do well despite shorter delays, 10 days on the way should not be a problem. If the package has not yet arrived after 10 days, you are welcome to contact us and we can help investigate whether something went wrong with the shipping!
    Please note that we recommend collecting the package no later than the day after arrival. 

  • How do I take care of my new plant?

    Your plant may be stressed after shipping when it has been transported in different temperatures and conditions. It is best to let it be as much as possible in the beginning so it can acclimate to the new environment. Do not water if the substrate is still moist, if it is completely dry it can be beneficial to add some water. Repotting immediately can cause additional stress to the plant, as long as it is in a good condition it is better for it to rest for some time before any other changes is made. High humidity is always good for the plant to recover as quickly as possible after shipping, especially if it concerns small plants or sensitive varieties.

  • I changed my mind, can I return the plant?
     
    Plants are considered fresh produce and can get damaged by being sent back and forth, returns are therefore not possible according to Swedish law (Distanshandelslagen 2, §11 point 4). If your plant arrived damaged, please see point below.

     

  • What happens if my plant is damaged during shipping? 

    Although we pack with utmost care and attention, plants are a fresh produce that can be damaged during transport - especially if the package has been handled carelessly.

    Leaves being dropped, turned brown or similar is possible even if it is not common, and is not a valid reason for return. We recommend that you pick up the package no later than the day after arrival.

    If the plant has been badly damaged or its survival is uncertain, we ask you kindly to document the condition the plant arrived in with photos that are sent to us within 24 hours of arrival to upnorthplants@gmail.com.

    The plant must have been collected from the postoffice within a reasonable time (2 days) and still be in its original condition for a complaint to be valid, this means that it must not be replanted or cut until a solution is proposed and the plant must have been collected within 2 days after arrival to postoffice. We will get back to you as soon as we can with a solution.

 

  • What do I do if I find a bug on my plant?

    We use beneficial bugs to keep pests away and frequently release new batches especially during the summer. We rarely have doors open to our greenhouses and it is most likely beneficial bugs, we use everything from predators of spider mites and thrips to soil mites keeping fungus gnats away. If you still feel unsure, we will be happy to help you identify what you received if you send us pictures!

 

  • I can't find an answer to my question, how can i get in contact?

    The quickest way to get in touch with us is via email, but you can also contact us via direct message on our Instagram. We aim to get back to you within 48 hours, but response times may vary as the online shop is run alongside other main occupations.
    Our contact details can be found below:

    Mail - upnorthplants@gmail.com
    Instagram - Upnorthplants